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Contact

General Information

GENERAL INFORMATION
Aponi Travel (Pty) Ltd. will advise the Client of all mandatory taxes, which he/she must pay before departure. However, many countries charge departure taxes that can only be paid locally. It is therefore recommended that the Client retains sufficient local currency to meet such charges. Details of departure taxes can be obtained from the relevant airline when reconfirming his/her flight details.
Aponi Travel (Pty) Ltd. can pass on any special requests that the Client may wish to make at the time of booking, however, the acceptance of such requests is at the discretion of the airline or service supplier and under no circumstances are special requests guaranteed. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on the Client‟s confirmation invoice or any other documentation, is not confirmation that the request will be met.

If the Client or any member of his/her party has any medical problems or disability which may affect their holiday, the Client needs to give Aponi Travel (Pty) Ltd. full details in writing at the time of booking. If Aponi Travel (Pty) Ltd. reasonably feels unable to properly accommodate the particular needs of the person concerned, it reserves the right to decline their reservation. Aponi Travel (Pty) Ltd. further reserves the right to cancel the reservation should it become aware of any such medical problem or disability that was not disclosed at the time of booking.
Any charges made to the Client‟s credit card whilst abroad are entirely his/her responsibility. Aponi Travel (Pty) Ltd.a will not be responsible, nor accept responsibility for having these charges reversed or rectified upon his/her return from South Africa. If the Client intends to drive a rental car abroad; he/she will require a valid South African driver‟s licence, an international driver‟s licence and his/her credit card. Subject to statutory constraints or compliance with an order of court, Aponi Travel (Pty) Ltd. undertakes to deal with all Client information of a personal nature on a strictly confidential basis.

 

CONDUCT WHILST TRAVELLING
The Client agrees that he/she will at all times comply with the requirements of Aponi Travel (Pty) Ltd. or the person in authority in regard to his/her conduct. Aponi Travel (Pty) Ltd. reserves the right to refuse to accept the Client as a customer or continue dealing with him/her if Aponi Travel (Pty) Ltd., or the person in authority, believes his/her behaviour is disruptive, threatening or abusive and causes unnecessary inconvenience or if he/she damages property, upsets, annoys, disturbs or puts any other traveller / staff / agents in South Africa or abroad in any risk or danger, via the telephone, in writing or in person. If the Client is disruptive and prevented from boarding his/her outbound flight in South Africa, Aponi Travel (Pty) Ltd. will treat his/her booking as cancelled by him/her from that moment and he/she will have to pay full cancellation charges. If this occurs overseas then he/she will become responsible for his/her own return home and any other members of his/her group who cannot or will not travel without him/her. Aponi Travel (Pty) Ltd. will not be liable for any refund or compensation or any costs or expenses that the Client may incur.
If the captain of the Client‟s flight or cruise vessel or any of Aponi Travel (Pty) Ltd.‟s agents or hotel staff believes that the Client could be disruptive or that he/she is suffering from a contagious disease, they can also refuse to let the Client proceed with his/her travel arrangements, restrict his/her movements on board, disembark him/her from an aircraft or vessel or remove him/her from his/her accommodation or excursion. If the Client is refused carriage because of his/her behaviour or he/she is under the influence of alcohol or drugs, the air/cruise line may pass on his/her details and date of the refusal of carriage to other air /cruise lines for their information. This in turn may make it difficult for him/her to book other air/cruise line tickets.
In any of these circumstances, no refunds or compensation will be paid to the Client and Aponi Travel (Pty) Ltd. may make a claim against him/her for any damages, costs and expenses, including legal expenses incurred as a result of his/her behaviour including but not limited to (i) repairing or replacing property lost, damaged or destroyed by him/her, (ii) compensating any passenger, crew, staff or agent affected by his/her actions and (iii) diverting the aircraft for the purpose of removing him/her from the aircraft. Criminal proceedings may also be instigated. For the purposes of this section reference to “he/she”, “him/her”, and “his/her” includes any other person in the Client‟s party.