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Cancellation Policy

CANCELLATION BY THE CLIENT
Should the Client cancel his/her booking for any reason, he/she must immediately notify Aponi Travel (Pty) Ltd. of such cancellation in writing and the cancellation will take effect on the date that Aponi Travel (Pty) Ltd. receives the said cancellation notice. Where the booking is for a package, the client will be responsible for all cancellation charges of whatsoever nature, imposed by the service providers of the component parts of such travel arrangements and the Client will be liable to pay the following cancellation charges: More than 60 days before departure – forfeiture of deposits paid. 30 to 60 days before departure - 50% of the total tour cost. Less than 30 days before departure - 100% of the total tour cost.


Where the booking includes a Low Cost or special fare, the relevant charges raised by the carrier will apply and in some circumstances may be 100% of the total fare, regardless of when cancellation is affected. Trade fair, special and sporting event bookings carry 100% cancellation charges. Aponi Travel (Pty) Ltd. will charge a processing fee of R300 per ticket for every request for refund and any monies that you have already paid to us will be retained as payment or part payment of any cancellation charges.