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Contact

Booking Conditions

APPLICATION
All quotations or estimates provided by or bookings made with and/or all services rendered by or on behalf of Aponi Travel (Pty) Ltd.d are subject to the terms and conditions („the Conditions'), as they appear below. It is important that you carefully read and understand the following booking terms and conditions as they constitute the entire terms of the relationship between you and Aponi Travel (Pty) Ltd.

 

THE CLIENT AND AUTHORITY
The person requesting quotations or estimates or making a booking or to whom any services are rendered, is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the persons in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as „the Client/s'). The person making such booking confirms that he/she is above 21 years of age and further confirms that all clients‟ details he/she supplies on the Aponi Travel (Pty) Ltd. Booking Form mirror those details shown on their passports for international travel and South African identity documents for local travel. No employee or agent of Aponi Travel (Pty) Ltd. has the authority to vary or waive any of these conditions or promise any discount or refund.

 

BOOKING ENQUIRIES AND RESERVATIONS
Once the Client has filled in all applicable fields to initiate an enquiry regarding a particular destination, trip, tour or mode of travel on Aponi Travel (Pty) Ltd.‟s website www.traveloafrica.com („Website‟) or has responded to an advertisement verbally or in writing, via e-mail or the internet or has, without reference to any of the aforesaid, asked for more details telephonically (collectively referred to as „the Enquiry'), the Website, the Mobisite or Aponi Travel (Pty) Ltd. will prepare and provide the Client with an estimated cost of the Enquiry online, by e-mail or telephonically („the Estimate'). This Estimate is accepted by the Client when the Client proceeds with the steps as specified on the Website or the Mobisite or accepts the Estimate verbally, over the phone or via email. A minimum non-refundable deposit of 25% of the total land price together with full payment in respect of the airfare or full payment of the total value of the Estimate („the Price') as specified in the Pro Forma Invoice is required in order to confirm reservations with Principals („the Booking'). Once the online Booking or Booking affected by Aponi Travel (Pty) Ltd. has been completed and the Client has authorized Aponi Travel (Pty) Ltd. to process the payment by submitting the Booking for reservation, the Client will be supplied with an email that will contain the final details of their Booking („the Booking Confirmation or Invoice'). In the case of air tickets, full payment for the Booking needs to be made and received by Aponi Travel (Pty) Ltd. on the day that the Booking was made in order to guarantee the fare quoted according to the Booking Confirmation Form.

 

THIRD PARTY SERVICE PROVIDERS
Aponi Travel (Pty) Ltd. provides Clients with travel and/or other services either itself or acting as agents for principals engaged in or associated with the travel and hospitality industry, such as airlines, hotels, tour operators and transport companies (collectively referred to as „the Principal'). Aponi Travel (Pty) Ltd. represents the Principal as agents only and accordingly accepts no liability for any loss, damage, injury, illness, harm or death which any Client may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfil their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by the Principal (which is often constituted by the ticket issued by the Principal), shall constitute the sole contract between the Principal and the Client and any right of recourse the Client may have, will be solely against the Principal. Aponi Travel (Pty) Ltd. will provide the identity, terms and conditions of all the Principals if so requested by the Client relevant to the service being provided for the Client's booking. It is the Client's responsibility to familiarize themselves with such terms and conditions („the Principal's Conditions').

 

PRICES
Prices are for cash transactions quoted at the ruling daily exchange rate. The costs associated with travel arrangements are always subject to change due to increases in transportation and fuel costs, security charges, taxes or fees chargeable for services such as landing taxes, embarkation/disembarkation fees at ports and airports or exchange rates applied to the particular package that are beyond Aponi Travel (Pty) Ltd.‟s control. Until Aponi Travel (Pty) Ltd. has received payment of the Price in full, it reserves the right to charge any increases to the Client's account and the Client undertakes to pay for any such increases on demand. The onus will be on the Client to check that there have been no changes in the Price prior to making full and final payment. Airfares are subject to the price and conditions quoted by the airlines and subject to change until the air ticket is paid for and issued. However, once payment of the Price in full has been received, the Price is guaranteed provided that the payment was made on the day that the Booking was made. Should the Client be a group booking, Aponi Travel (Pty) Ltd. reserves the right to adjust the package price and raise a surcharge for group bookings where the minimum number of passengers required for the booking is not met. Should any group member refuse to accept and pay such surcharge, it may result in the cancellation of the booking and forfeiture of all payments made. Inclusive tour package prices are based on the total package and no breakdown of costs will be provided.

 

TOUR PRICE EXCLUSIONS
Unless otherwise specified, the price of any tour booked excludes passport, visa and courier fees, insurance, laundry, telephone bills, beverages, tips and gratuities to service provider staff / tour leaders, guide services, entrance / camera fees, items of a personal nature, excess baggage charges, optional excursions and any services not stipulated in the tour itinerary, brochure or service vouchers.

 

BROCHURE, INFORMATION, DOCUMENT & BILLING ACCURACY
Whilst every effort is made to ensure brochure, information, document and billing accuracy at the time of printing, Aponi Travel (Pty) Ltd is not responsible for omissions, printing and /or typographical errors in their brochures, websites, correspondence or invoices or in any other media where such information may be presented and reserves the right to make corrections as required. In the case of computer or human billing errors, Aponi Travel (Pty) Ltd reserves the right to re-invoice passengers with the correct billing. Clients are requested to check the details on their invoice upon receipt and inform Aponi Travel (Pty) Ltd immediately in the event of an error or discrepancy. The terms and conditions listed are those in effect at the time of printing and remain in effect until updated.

 

RESPONSIBILITY / HOLD HARMLESS
Aponi Travel (Pty) Ltd arranges leisure, business, sports and adventure tours to global destinations including certain regions where the standards of accommodation, transport, safety and security, hygiene, medical facilities and other infrastructure may, at times be lower than those one would normally expect. All tours, especially those to sporting events, visiting remote or unstable regions or areas with extremes in climatic conditions or dangerous wildlife, involve a risk of injury, psychological trauma, disease, loss or damage to property, inconvenience and discomfort. All bookings are accepted on the clear understanding that the passengers are fully aware of the said risks and potential hazards and agree to assume all such risks associated with the journey, which they undertake of their own choice and entirely at their own risk.


Aponi Travel (Pty) Ltd acts as agents only for local and international airlines, ground operators and hotels and accordingly accepts no liability whatsoever for any loss, damage, injury, illness, death, accident, delay, or any other irregularity howsoever arising. Aponi Travel (Pty) Ltd makes every effort to ensure that all the arrangements and services connected with a Client‟s itinerary will be carried out as specified in the most efficient and effective way possible. However; Aponi Travel (Pty) Ltd does not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, Aponi Travel (Pty) Ltd does not accept liability for the errors and omissions of such suppliers. The contract in use by such suppliers shall constitute the sole contract between the supplier and the Client and any right of recourse the Client may have, will be solely against the supplier concerned. Except where otherwise expressly stated in these Conditions, Aponi Travel (Pty) Ltd cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of “force majeure”. In these Conditions, “force majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events beyond our control.

 

CHANGES MADE BY THE CLIENT
All requests for changes and amendments to confirmed bookings must be made in writing and signed by the Client. Any Client wishing to make a change to a booking will have to pay all charges imposed by the suppliers providing the component that he/she would have us change. Fares will be re-quoted at the time of amendment and an administration fee of R300 per person is payable for each amendment and/or cancellation in addition to any cancellation and administration charges applicable to tickets, documents or vouchers submitted for refund or reissue. Any changes to a confirmed booking requested less than two weeks before departure will be treated as a cancellation of the passenger‟s original booking and will attract the applicable cancellation charges and any subsequent arrangements requested will be regarded as an entirely new booking. After departure it is understood that extra expenses incurred as a result of any change will be for the Client‟s account and any unused service will not be refunded. Amendments and cancellations requested whilst enroute may be made and paid for directly with our local operators. Aponi Travel (Pty) Ltd does not accept any requests for amendment/cancellation of hotel accommodation for trade fairs, special and sporting event bookings made within 30 days from the date of arrival.

 

DELAYS AND UNSCHEDULED EXTENSIONS
Aponi Travel (Pty) Ltd, its employees and agents shall not be responsible and shall be exempt from all liability for any delays prior to departure from your point of origin in South Africa or during the course of any tour whether brought about by „force majeure‟. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, fire, natural or nuclear disaster, adverse weather conditions, flight scheduling, overbooking by the airline, technical difficulties, strikes, or any other circumstances that are beyond Aponi Travel (Pty) Ltd's control. It is understood that all expenses relating to any such unscheduled extensions such as, but not restricted to, hotel accommodation, airfares, taxi fares, meals, telephone calls etc. will be borne by the client who may refer to his/her respective travel insurance policy purchased for possible compensation.

 

APONI TRAVEL (PTY) LTD’S RIGHT TO CHANGE TRAVEL ARRANGEMENTS
Every effort is made by Aponi Travel (Pty) Ltd. to adhere to confirmed itineraries; however, we reserve the right to make changes to the Client‟s travel arrangements when it becomes necessary to do so. A significant change to travel arrangements would include a change in the departure date from South Africa; where the flight times are changed by more than 12 hours or a change to a lower standard of accommodation to that which is booked. In these instances of significant changes to travel arrangements, Aponi Travel (Pty) Ltd. undertakes to advise the Client thereof as soon as reasonably possible before his/her departure date to obtain further instructions in this regard.


All other changes are minor changes. A minor change can be made at any time and, if practicable, we will advise the Client of any such change prior to departure but are not obliged to do so. Such minor changes may be made by Aponi Travel (Pty) Ltd. in its discretion without being responsible or liable for the payment of compensation to the Client as a result of such minor changes. In instances when any travel component is confirmed by Aponi Travel (Pty) Ltd. and subsequently cancelled by the supplier for whatever reason, Aponi Travel (Pty) Ltd. will accept no liability for the said cancellation.


Aponi Travel (Pty) Ltd. reserves the right to cancel any tour prior to departure due to insufficient numbers or any unforeseen circumstances beyond its control. If a tour is cancelled due to circumstances such as, but not restricted to, severe weather conditions or force majeure, Aponi Travel (Pty) Ltd. will refund all monies except any cancellation fees levied by airlines and other third parties.
Unforeseen circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road, rail or sea conditions may affect the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators to reroute or amend the itinerary due to any of the above or similar circumstances is at the sole discretion of the tour service provider and Aponi Travel (Pty) Ltd. shall not be liable for any claim whatsoever arising from such events.

 

UNUSED SERVICES & REFUNDS
Cancellation or amendment of any hotel accommodation enroute can only be made directly with Aponi Travel (Pty) Ltd‟s service suppliers. Proof of cancellation must be substantiated in writing and should include details such as date, time, name of staff who handled your cancellation request, reason for cancellation and the cancellation number. Claims must be received in writing by Aponi Travel (Pty) Ltd along with the original vouchers within 28 days of the services in question. Subject to any additional charges levied by the service suppliers, any refund will attract a minimum charge of the cost or the first night‟s accommodation in each city, whichever is the greater. All correspondence pertaining to refund claims should be emailed to the Customer Services Manager for assessment. Where due, Aponi Travel (Pty) Ltd will make refund payments within fourteen working days of claim resolution.


No refunds will be considered for any of the following reasons: no-shows or any unused services irrespective of whether they form part of the tour or in respect of pre-booked optional arrangements; partially unused car rentals, apartment reservations or package tour components. Unused hotel accommodation, breakfast, hotel services or airport transfers especially during group tours, trade fair, special and sporting event periods. Leaving a tour for any reason after the tour has begun; delays and/or cancellation of special and sporting events and trade fairs due to „force majeure, weather conditions or circumstances beyond Aponi Travel (Pty) Ltd‟s control.

 

LIMITATION OF LIABILITY
Aponi Travel (Pty) Ltd, its officers, directors, servants or agents will under no circumstances be liable for any claim, loss, damage or injury suffered by any person whether to their person or property, howsoever caused whether or not arising from any act, omission, default, or negligence on the part of Aponi Travel (Pty) Ltd, unless such claim is due to the gross negligence of Aponi Travel (Pty) Ltd and such claim is lodged in writing with Aponi Travel (Pty) Ltd within 30 (thirty) days after the end of the Booking. Such liability will be subject to a limitation of R10000 per Client per Booking and under no circumstances will Aponi Travel (Pty) Ltd, its employees and agents be liable for any indirect or consequential loss or damage whatsoever.

 

LEGAL & JURISDICTION
This document together with Aponi Travel (Pty) Ltd‟s booking form, invoice and itinerary constitutes the sole record of the agreement between the parties. No party shall be bound by any representation, warranty and promise of the like not recorded herein. The Client acknowledges that he/she has not relied on any matter or thing stated on behalf of Aponi Travel (Pty) Ltd or otherwise that is not included herein. No addition to the Aponi Travel (Pty) Ltd Booking Conditions shall be of any force or effect unless in writing and signed by or on behalf of the parties.


All costs and disbursements, including legal costs on the attorney and client scale incurred by Aponi Travel (Pty) Ltd in recovering any damages and payments payable by the Client to Aponi Travel (Pty) Ltd shall be for the Client‟s account. This contract shall in all respects be governed by and construed in accordance with the laws of the Republic of South Africa. The Client hereby consents to the jurisdiction of the Magistrates Court having jurisdiction over its person in respect of all proceedings in connection with this agreement.
Aponi Travel (Pty) Ltd shall be entitled, at its option to institute any legal proceedings arising out of or in connection with this contract in any Magistrate‟s Court having jurisdiction in terms of Section 29 of the Magistrate‟s Court Act No. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.