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Contact

Airline Information

AIRLINE INFORMATION
Airlines featured in Aponi Travel (Pty) Ltd.‟s brochure, website and other media do not, by virtue of their endorsement, represent themselves either as contracting with any purchaser of a package tour from Aponi Travel (Pty) Ltd or as having any legal relationship with such a purchaser. Air tickets issued on behalf of the Client shall constitute the sole contract between the Client and the issuing airline. Inclusive Tour & Low Cost Carrier airfares are used in our package tours and frequent flyer upgrades and the accrual/redemption of frequent flyer miles/points are not possible on our packaged tours. Unless otherwise specified in the air ticket, the economy class passenger‟s single checked bag should not exceed 23 kg in mass and the unchecked bag 7 kg in mass.

 

AIR BOOKINGS
Aponi Travel (Pty) Ltd will use its best efforts to ensure that all airfares are correct at the time they are quoted. Taxes fluctuate constantly and the airfare can only be guaranteed when the air booking has been paid for in full and the ticket has been issued. Full payment is required immediately upon confirmation when advance/instant purchase, special/promotional, low cost carrier and inclusive tour airfares are used in conjunction with land arrangements and are subject to special conditions, restrictions and penalties as stipulated by the issuing airline.


Air bookings are not transferable and airlines reserve the right to amend or withdraw any airfare without prior notice. If the Client requests flight changes or cancels flights after the air tickets are issued, revision fees, change of reservation fees and/or airline cancellation fees will apply and may be in addition to cancellation charges mentioned in paragraph 10 above. If Aponi Travel (Pty) Ltd is unable to confirm your air booking in the airline‟s scheduled class of service it may offer the next higher fare class that is available. Group bookings and ticketing are controlled directly by the issuing airline. Service fees are levied to cover the costs incurred by Aponi Travel (Pty) Ltd to book and service your reservation.

 

AIRPORT CHECK-IN
The Client must provide his/her passport or identity document and e-ticket at the check-in counter of the airline concerned. Certain airlines require a copy of the credit card used to make payment in addition to the above mentioned documents. Airline check-in counters close approximately sixty minutes prior to flight departure. Allow a minimum check-in time of at least three hours for international flights and ninety minutes for domestic flights. Boarding gates close twenty minutes prior to flight departure and are usually a considerable distance away from the check in area. Passengers are advised to check in early, clear security and immigration and report to their correct boarding gate at least forty five minutes before flight departure.

 

TRANSPORTATION, FLIGHT SCHEDULES & RECONFIRMATIONS
Flight schedules as provided by airlines are subject to civil aviation and air traffic control regulations. Scheduled timings for all means of transportation are subject to traffic congestion, adverse weather, road, rail and sea conditions, the need for routine maintenance and the ability of passengers to check-in on time. There is therefore no guarantee that flights, coaches, trains, ferries or ships will depart at the times stated on any itinerary or tickets that you receive. All timings are provisional estimates and Aponi Travel (Pty) Ltd accepts no liability for any delays and/or schedule changes howsoever arising.
It is the Client‟s responsibility to ensure that he/she reconfirms the departure date and times of all his/her flights at least 72 hours prior to their departure. Failure to do so may result in the cancellation of the Client‟s reservation. This is particularly important in respect of onward flights after leaving for South Africa. Aponi Travel (Pty) Ltd will not be responsible or liable for any delay and/or loss as a result of your failure to reconfirm any flight and/or connecting flight.

 

AIRLINE REFUND PROCEDURES
Airline refund policies vary and refunds may take up to 12 weeks to process although this time frame cannot be guaranteed by Aponi Travel (Pty) Ltd. All air tickets returned to Aponi Travel (Pty) Ltd for refund will be submitted to the issuing airline for assessment subject to the payment of a processing fee of R300 per ticket. Should a refund be authorized, such refund will be made to the Client, less any cancellation or administration charges levied by the airline. If the air ticket was paid for by credit card, Aponi Travel (Pty) Ltd‟s processing fee of R300 per ticket is payable prior to submission of the refund application because the issuing airline will pay any refund due directly into the Cardholder‟s account. Air tickets bought for cash will be refunded via EFT- Electronic Funds Transfer by Aponi Travel (Pty) Ltd less the R300 processing fee. Partly used tickets will be refunded at less than the pro rata rate on the face value of such ticket. Unused tickets not submitted for a refund within one year from the date of issue will be regarded as expired by the airline and have no refund value.